Sophia active




SOPHIA customers who own a machine that cannot be connected can now benefit from the core advantages of SOPHIA for these machines too, managing tickets digitally and with a dedicated assistance service, available through the same app
The SOPHIA ACTIVE contract includes the following core functionalities:
Opening and tracking of tickets
Opening and tracking tickets through the app, which is faster and easier than using other channels
Remote video assistance
Remote video assistance that allows the technician to see where the customer points the camera.

SOPHIA CALENDAR
SOPHIA Calendar , to record and plan activities in a schedule that's shared with all internal users.
SOPHIA Assistance Hotline
SOPHIA Hotline assistance, with priority management of the reports.
Take part in the change we're now living. Take a closer look at SOPHIA in the Biesse showrooms!
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